See Our
Frequently Asked Questions.
Other customers might have asked the same questions, check to see if the answer you need is here in our FAQ.
Getting
Started.
Do you provide design services to help me with what I need?
Yes, we do offer design services. For an additional fee, our team of highly trained graphic designers can help you with up to 3 revisions to get the best artwork for your order.
Learn about our design services here
How is my price determined?
Price is determined on 3 factors, the cost of products, cost of production (any ink, machinery, electrical) as well as cost of labor.
How fast can I get my order?
Typically we have a turnaround time of 3-5 business days for standard orders of 15-25 pieces. However, depending on complex graphics or large volume orders, turnaround times may vary.
Can I order different colored shirts or different style shirts with my order?
At Print Lab Direct, we offer a wide arrange of colors and styles to choose from. For any reason, if a style or color is out of stock, our customer support team will reach out to you and work on getting a replacement color or style.
What file format should I submit my design in?
For best quality, we prefer that all artwork be submitted in EPS, TIFF, PNG or JPEG.
Any photos of artwork may not be accepted or may result in design recreation charges.
Start designing here
Apparel.
Can you discharge print on 50/50 blends and tri-blends?
Yes, we can print on any material, but we do prefer 100% cotton which gives a smoother look to the print. Other blends require extra work in sampling and may result in extra charges.
What type of ink do you use to print?
At Print Lab Direct, we proudly use water-based solutions that is environmentally friendly.
Can I order apparel without printing or customizing?
Yes, at Print Lab Direct, customers can buy blank apparel from us.
Can I order apparel that are not offered on your site?
Yes, if there is a product you see elsewhere, provide us with the product name and ID number and we are happy to obtain those products for your order. The price will be based on the price of the product.
Can I supply my own apparel?
If you are local to our headquarters, we will allow you to supply your own apparel. However, we will still charge you for cost of production and labor. Anyone not local to our area will not be considered for this service.
Promotionals.
Can you do more than 1 side of the peak and valance?
Yes, we can submit more than one side of the peak and valance. Please let us know exactly how many sides you need so we can fulfil your requirements exactly. If not specified, please contact us.
What kind of fabric are your canopies made out of?
Our canopies are made with 600 Denier Polyester, which makes the canopy water resistant and durable.
Are flags available for double-sided printing?
Yes, there are flag models where double- sided printing is available.
However, there are also flag models which do not allow for double-sided printing due to their material.
What can I do to keep my flags looking brand new?
All flags are designed with a scratch resistant material. In addition, this material is washable which will allow you to remove most dirt and debris keeping your flag looking brand new.
What methods can I use to hang my banner?
All banners have the option to be equipped with either, Hem and Grommet, Velcro, Rope Sewn, Pole Pockets, or D-Ring and Webbing.
Do you offer any outdoor banners?
Yes, we offer a vinyl banner that is perfect for billboards, building wraps, banners, event flags, trade show signage, and parades. We also offer a super smooth indoor banner that is a flush cut finish designed to help vivid graphic standout while indoors.
Shipping.
Can I come pick up my products?
If you are local to the Pomona Area, of Southern California, you are able to come pick up your order at no additional cost. We will notify you once your order is ready so that you may proceed to come pick up your order.
Do you ship international?
At the moment, we are not shipping international orders. However, we’re working on it!
Will I be able to track my order when it ships?
All shipments will be sent via FedEx and a tracking number will be sent to customers email to track the order once shipped.
Payment/ Returns
How do I go about making a payment for my order?
In order to make a payment, you must proceed to check out. From there you will be instructed to enter “Order Details”, “Shipping Information”, and then your “Payment Information”. Please provide a valid credit or debit card to process the payment. If all information is correct, please submit your order. For special request orders, a representative will send you an invoice where you can pay online or over the phone.
How can I go about making a payment on a special request order?
For special request orders, a customer service representative will send you an invoice where you can pay online or over the phone.
Do you offer any payment plans?
Unfortunately, we do not have this facility current. However, we are working on it!
If I don't like the finished product, can I return them?
Unfortunately, all orders are final sale and we do not accept returns or do exchanges for custom items. To prevent this we ask that you submit the highest quality of the graphic you have or work with us to optimize your print.
